Last Updated: Jan 11, 2026

This Privacy Policy explains how Neighbourhood Shops (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our directory services, including free, paid, and premium listings   at neighbourhoodshops.ca (the “Website”).

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Scope and Application

This Privacy Policy applies to:

• Visitors to the Website

• Free directory listing participants

• Paid and premium subscribers

• Account holders and authorized representatives of listed businesses

By accessing or using the Website or purchasing premium services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

2. Personal Information We Collect

a. Directory Listing Information

For free and paid listings, we may collect and publish:

• Business name or individual name

• Business address and service area

• Phone number and email address

• Website and social media links

• Business description, categories, and keywords

• Images, logos, and promotional content you provide

Premium listings may include enhanced visibility, featured placement, or promotional content, all of which rely on the information you submit.

b. Account and Subscription Information

For paid or premium accounts, we collect:

• Account holder name

• Email address and login credentials

• Billing address

• Subscription tier and service history

• Account communications and preferences

c. Payment Information

Payments are processed through third-party payment processors (e.g., Stripe, PayPal).

We do not store full credit card numbers or banking details on our servers. However, we may receive and retain:

• Partial payment identifiers (e.g., last four digits of a card)

• Transaction IDs

• Payment status and billing history

Payment processors handle personal and financial information in accordance with their own privacy policies.

d. Communications

If you contact us, we may collect:

• Your name

• Email address

• Message content

• Support or billing-related correspondence

e. Automatically Collected Information

We automatically collect certain technical information, including:

• IP address

• Device and browser information

• Pages viewed and interaction data

• Referral sources

This information is used for analytics, security, fraud prevention, and service optimization.

3. Purpose of Collection

We collect personal information to:

• Create and manage directory listings

• Provide paid and premium services

• Process payments and subscriptions

• Authenticate users and manage accounts

• Communicate regarding billing, renewals, or service changes

• Improve Website performance and user experience

• Detect fraud, abuse, or unauthorized activity

• Meet legal, regulatory, and accounting obligations

We collect only the information necessary to fulfill these purposes.

4. Consent

By:

• Creating an account

• Submitting a listing

• Purchasing a subscription

• Using premium services

you provide consent to the collection, use, and disclosure of personal information as outlined in this Privacy Policy.

You may withdraw consent at any time, subject to contractual, billing, or legal limitations (such as outstanding subscription obligations).

5. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information:

• As publicly displayed directory content, based on your submission and subscription level

• To payment processors and billing service providers

• To hosting, analytics, and technical service providers

• To comply with applicable laws, court orders, or regulatory requirements

• To enforce our Terms of Service or protect our legal rights

All service providers are contractually required to safeguard personal information.

6. Data Storage and International Transfers

Personal information may be stored or processed on servers located in Canada or other jurisdictions, depending on our service providers.

When information is transferred outside Canada, it is subject to the laws of the receiving jurisdiction, which may differ from Canadian privacy laws.

7. Retention of Information

We retain personal information:

• For the duration of your account or subscription

• As necessary to comply with accounting, tax, and legal requirements

• To resolve disputes or enforce agreements

When information is no longer required, it is securely deleted or anonymized.

8. Safeguards

We use reasonable administrative, technical, and physical safeguards, including:

• Secure authentication controls

• Encryption where appropriate

• Restricted access to personal information

• Ongoing monitoring for unauthorized access

No system can be guaranteed 100% secure.

9. Access, Updates, and Deletion

You have the right to:

• Access your personal information

• Update or correct inaccuracies

• Modify or remove directory listings

• Request account closure

Requests must be submitted using the contact information below. Identity verification may be required.

Note that some information may be retained for legal or billing purposes even after account closure.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Manage user sessions and logins

• Track subscription status

• Analyze usage patterns

• Improve advertising and promotional effectiveness

You may disable cookies via your browser settings, though this may limit certain premium features.

11. Third-Party Services and Links

The Website may integrate or link to third-party services, including payment processors and analytics providers. We are not responsible for their privacy practices and encourage users to review their policies independently.

12. Children’s Privacy

The Website and paid services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on the Website with a revised “Last Updated” date. Continued use of the Website or premium services constitutes acceptance of the revised policy.

14. Contact Information

For questions, access requests, or privacy concerns, please contact:

Neighbourhood Shops
Website: https://neighbourhoodshops.ca
Email: info@neighbourhoodshops.ca
Mailing Address: Ontario, Canada